At Top Bat Gear, we’re committed to delivering your baseball and softball equipment as fast as a 100mph fastball and making returns as smooth as a well-oiled glove. Here’s everything you need to know about our shipping and returns process.

Shipping Information

Order Processing

We swing into action quickly! All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options & Delivery Times

Standard Shipping (Recommended):
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipping
– Cost: $12.95 USD

Free Shipping:
– Carrier: EMS
– Delivery Time: 15-25 business days after shipping
– Available for orders over $50

Note: Delivery times may vary slightly depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges

We stand behind our gear like we stand behind home plate. If you’re not completely satisfied, we offer hassle-free returns within 15 days of delivery for most items.

Return Policy Details

To be eligible for return or exchange:

  • Item must be in original, unused condition
  • All original tags and packaging must be intact
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Batting gloves (including Bruce Bolt and other brands)
  • Batter’s elbow guards and leg guards
  • Catcher’s gear (due to specialized fitting requirements)
  • Personalized or custom-ordered equipment

How to Return or Exchange

Follow these steps for a pitch-perfect return:

  1. Contact Our Team within 15 days at [email protected] with your order number and reason for return
  2. Wait for Approval – We’ll respond within 24 hours (quicker than a stolen base!) with return instructions
  3. Package Securely – Use original packaging with all tags attached
  4. Ship It Back using a trackable method to:
    Top Bat Gear Returns
    3294 Hide A Way Road
    San Jose, US 95113

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping cost for sending your replacement item.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (about as long as a rain delay)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 5-10 business days depending on your financial institution

Exchange Process

Need a different size or model? Follow the standard return process but specify “EXCHANGE” in your email. We’ll ship your new item as soon as we process the return (standard shipping times apply).

Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement faster than you can say “home run!”

Quick Return Request Template

Copy and paste this into your email to speed up the process:

Subject: Return Request - Order #[Your Order Number]

Dear Top Bat Gear Team,

I would like to request a return/exchange for my recent order (#[Your Order Number] placed on [Order Date]).

Item(s) to return/exchange:
- [Product Name]
- [Size/Color/Specifications if applicable]

Reason for return: [Change of mind/Item doesn't fit/Defective/Damaged/etc.]

Please advise on next steps. I've reviewed the return policy and confirm the item is in its original condition with all tags and packaging.

Best regards,
[Your Full Name]
[Your Contact Number]

Still Have Questions?

Our customer service team is ready to step up to the plate! Contact us at [email protected] or call during business hours. Mention “Bottom of the 9th” for urgent requests!