At Top Bat Gear, we stand behind our premium baseball and softball equipment just like we stand behind home plate. While we’re confident you’ll love your gear, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as straightforward as a fastball down the middle.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items in their original, unused condition with all tags and packaging intact. Your satisfaction is our top priority, and we’ll make the process as smooth as a well-oiled glove.

Items That Can’t Be Returned

For safety and hygiene reasons, we cannot accept returns on:

  • Batting gloves (Bruce Bolt or other brands)
  • Batter’s elbow and leg guards
  • Catcher’s gear (due to specialized fitting)
  • Any personalized or custom-ordered equipment

How to Initiate a Return or Exchange

Follow these steps to send a pitch-perfect return:

  1. Contact Our Team within 15 days of delivery at [email protected] with your order number and reason for return.
  2. Wait for Approval – We’ll respond within 24 hours (faster than a 100mph fastball) with return instructions.
  3. Package Your Item securely in the original packaging with all tags attached.
  4. Ship It Back using a trackable method to our facility at:
    Top Bat Gear Returns
    3294 Hide A Way Road
    San Jose, US 95113

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (about as long as a rain delay)
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 5-10 business days depending on your financial institution

Exchange Process

Want to swap for a different size or model? Follow the same return process but specify “EXCHANGE” in your email. We’ll ship your new item as soon as we process the return (standard shipping times apply).

Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement faster than a stolen base attempt!

Return Request Template

Copy and paste this template into your email to speed up the process:

Subject: Return Request – Order #[Your Order Number] Dear Top Bat Gear Team, I would like to request a return/exchange for my recent order (#[Your Order Number] placed on [Order Date]). Item(s) to return/exchange: – [Product Name] – [Size/Color/Specifications if applicable] Reason for return: [Change of mind/Item doesn’t fit/Defective/Damaged/etc.] Please advise on next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all tags and packaging. Best regards, [Your Full Name] [Your Contact Number]

Still Have Questions?

Our customer service team is ready to step up to the plate for you! Contact us at [email protected] or call during business hours. Remember to mention “Bottom of the 9th” for urgent requests!