Privacy Policy

At Top Bat Gear (“we”, “us”, or “our”), we’re committed to protecting your privacy as seriously as we’re committed to providing premium baseball and softball equipment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website topbatgear.com or make a purchase from us.

1. Information We Collect

We collect information to provide better services to all our players and customers:

• Personal Information: When you make a purchase, create an account, or contact our team, we collect information such as your name, email address, shipping address, payment information, and phone number.
• Transaction Data: Details about purchases you’ve made, including products ordered, payment method, and order history.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including the pages you visit and products you view.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information to provide the high-performance service our customers expect:

• Process and fulfill your orders for baseball and softball equipment
• Provide customer support and respond to your inquiries
• Improve and personalize your shopping experience
• Send you important account/order/service information
• Prevent fraud and enhance the security of our website
• Conduct analytics to understand how our products and services are used
• With your consent, send you promotional communications about products and services

3. Sharing Your Information

We may share your information in the following situations:

• Service Providers: We share information with third parties who help us operate our website, process payments (like PayPal), fulfill orders, conduct marketing, or provide other business services.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: If we’re involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that deal.

We never sell your personal information to third parties for their marketing purposes.

4. Data Security

We implement security measures designed to protect your information:

• All card transactions are encrypted using 256-bit SSL technology
• We maintain PCI-compliant systems for payment processing
• We never store your full card details on our servers
• Regular security audits and vulnerability testing
• Employee training on data protection best practices

While we strive to protect your information, no electronic transmission or storage is 100% secure. If you have concerns about a particular transaction, please contact us immediately.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct your account information through your account settings or by contacting us.
• Deletion: You may request deletion of your personal information, subject to certain legal obligations we may have.
• Marketing Preferences: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.
• Cookies: You can set your browser to refuse all or some browser cookies (see Section 6 below).

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart
• Understand how customers use our site to make improvements
• Deliver targeted advertising about products that may interest you
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

7. International Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.