Welcome to Top Bat Gear’s FAQ page! We’re here to help you with all your baseball and softball equipment needs. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Top Bat Gear

Who is Top Bat Gear for?
Top Bat Gear serves serious baseball and softball players at all levels who demand high-performance equipment. Our customers range from youth league players to professional athletes looking for:
  • Premium bats (including AXE, Marucci, and Easton models)
  • Professional-grade fielding gloves and batting gloves
  • Complete catcher’s gear sets
  • Protective equipment like helmets and guards
  • Team apparel and accessories
What makes Top Bat Gear different?
We specialize in lightning-fast delivery of professional-grade equipment with:
  • Same/next day order processing (weekdays)
  • Global shipping options with customs expertise
  • Curated selection of top-performing gear
  • San Jose-based team of baseball experts

Products

Do you carry left-handed baseball gloves?
Yes! We stock left-handed models across our All-Star Fielding Gloves and other premium glove lines. Use our website filters or contact our team for specific model availability.
How do I choose between AXE baseball bat models?
Our AXE bat series offers different options:
  • Fastpitch bats: Designed for quick swing speeds
  • Slowpitch bats: Optimized for power hitters
  • Baseball bats: Balanced for all-around performance
Need help choosing? Email our gear experts at [email protected] with your playing style and we’ll recommend the perfect model.
Are your batting helmets certified for league play?
Absolutely! All our batting helmets meet NOCSAE certification standards required for most leagues. Look for the certification seal in product images.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Can I change my order after placing it?
We process orders extremely quickly (often within hours), so contact us immediately at [email protected] if you need to make changes. Include your order number for fastest service.

Shipping & Delivery

How fast will my order arrive?
We offer two shipping options:
  1. Standard Express ($12.95): 10-15 day delivery via DHL/FedEx
  2. Free Global Shipping: 15-25 day delivery via EMS (orders over $50)
Pro Tip: Order AXE bats by Wednesday for weekend tournament delivery!
Do you ship to my country?
We ship worldwide except to some remote regions. During checkout, enter your address to confirm availability. Major baseball markets like Japan, South Korea, and European countries are fully supported with our customs-cleared shipping.
Can I track my order?
Yes! All orders include real-time tracking. You’ll receive tracking information via email once your order ships, with updates all the way to your doorstep.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date:
  • Item must be unused and in original packaging
  • Safety gear must be in resellable condition
  • Email [email protected] to initiate returns
My bat arrived damaged – what should I do?
Contact us immediately at [email protected] with:
  • Your order number
  • Photos of the damage
  • Photos of the packaging
We’ll rush a replacement through our priority process.

Contact Us

How do I reach customer service?
Our San Jose-based team is ready to help:
  • Email: [email protected] (fastest response)
  • Store Address: 3294 Hide A Way Road, San Jose, US 95113
For urgent tournament gear needs, mention “Bottom of the 9th” in your subject line for priority handling!

“Just received my Marucci CAT9 in 12 days to Tokyo – crushed two HRs opening weekend!”
– K. Tanaka, Japan